Privacy Policy

1. Who We Are

Washloop Limited is a UK-based company that provides Software-as-a-Service (SaaS) to laundry and dry cleaning businesses. We are the data controller for the personal data you provide through our services.

2. What Data We Collect

We may collect and process the following types of personal data:

a) Account and Business Information

• Name, email address, phone number
• Company name, address, registration details
• Billing details and transaction history

b) Platform Usage Data

• Login credentials and access logs
• Order and service records
• System settings, user preferences, and team structures

c) Technical and Device Information

• IP address, browser type, device type
• Cookies and tracking pixels (see Section 6)

d) Support and Communication

• Emails and messages exchanged with our team
• Feedback, survey responses, and submitted forms

3. How We Use Your Data

We process your personal data to:

• Provide and manage your access to our SaaS platform
• Fulfil customer support requests
• Improve our software features and user experience
• Send service updates, technical notices, and security alerts
• Administer billing and payment processing
• Comply with legal and regulatory obligations

We do not sell or rent your data to third parties.

4. Legal Bases for Processing

We rely on the following legal grounds under UK GDPR:

• Performance of contract – to deliver our services
• Legitimate interest – for product improvement and internal analytics
• Consent – for optional marketing communications
• Legal obligation – where required by law or regulation

5. Data Sharing

We may share your data with:

• Service providers and subcontractors who help us deliver our platform (e.g. cloud hosting, payment processors, customer support tools)
• Regulators or legal authorities where legally required
• Professional advisors (e.g. lawyers, auditors) as needed

All third-party processors are bound by confidentiality and data protection agreements in accordance with UK law.

6. Cookies and Tracking Technologies

We use cookies to:

• Maintain login sessions
• Understand usage patterns
• Improve platform functionality

You may control cookie settings in your browser. For full details, see our Cookie Policy (if available).

7. Data Retention

We retain personal data for as long as necessary to:

• Fulfil our contractual obligations
• Comply with legal requirements
• Support business analytics and product improvement

After these periods, we securely delete or anonymise your data.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion ("right to be forgotten")
• Restrict or object to certain processing
• Request data portability
• Withdraw consent (for marketing)
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise your rights, email privacy@washloop.com.

9. International Transfers

Your data may be processed outside the UK (e.g. by cloud providers). Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding corporate rules

10. Data Security

We implement industry-standard security measures, including:

• Encrypted data transmission (HTTPS)
• Access controls and multi-factor authentication
• Regular audits and vulnerability assessments

11. Children's Data

Our services are intended for business use only. We do not knowingly collect data from anyone under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via our website or direct email. Continued use of our services constitutes your acceptance of the updated policy.

13. Contact Us

For privacy questions, data access requests, or complaints, contact:

Privacy Officer
Washloop Limited
483 Green Lanes
London, N13 4BS
United Kingdom
privacy@washloop.com