Terms of Service

1. Overview of Services

Washloop provides a Software-as-a-Service (SaaS) platform for laundry and dry cleaning businesses. Our service is delivered entirely via remote access through a web application and mobile apps. There is no software installation or on-premise deployment.

2. Account Registration

To use Washloop, you must:

• Be at least 18 years old
• Register a valid business account
• Provide accurate, complete information and maintain it throughout your usage

You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

3. Subscription & Payment

• Washloop operates on a subscription basis. Pricing is available upon request
• Fees are billed monthly or annually in advance, unless otherwise agreed
• All charges are exclusive of VAT or other applicable taxes
• Failure to pay may result in suspension or termination of access

4. License & Access

You are granted a non-exclusive, non-transferable right to access and use the Washloop platform solely for your internal business operations. You may not:

• Copy, modify, reverse-engineer, or create derivative works from the platform
• Sell, rent, or sublicense the software
• Use the platform for illegal or unauthorized purposes

All intellectual property rights remain solely with Washloop.

5. Service Availability & Support

We aim to maintain 99.5% uptime but do not guarantee uninterrupted access. Planned maintenance and emergency updates may cause occasional disruption.

Support is available via support@washloop.com during standard business hours (UK time).

6. Customer Data

• You retain full ownership of your business data stored in the platform
• Washloop will not access or use your data except to provide the service or improve the platform
• We maintain commercially reasonable security practices in accordance with UK and international data protection standards

See our Privacy Policy for full details.

7. Termination

Either party may terminate the service:

• With 30 days written notice (for monthly plans)
• Immediately for breach of contract

Upon termination:

• Your access will be revoked
• We will retain your data for 30 days (unless legally required to retain it longer)
• You may request a copy of your data before deletion

8. Limitation of Liability

Washloop is not liable for:

• Indirect, incidental, or consequential damages
• Data loss caused by customer actions or third parties
• Downtime or performance issues outside our control (e.g., ISP outages)

Our total liability in any claim is limited to the fees paid by you in the past 12 months.

9. Jurisdiction & Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of London, UK, unless otherwise mutually agreed.

10. SaaS Classification Statement

Washloop provides access to its platform as a Software-as-a-Service (SaaS). No software is installed, distributed, or licensed to customers. Our services:

• Are hosted on cloud infrastructure operated by Washloop or its partners
• Do not transfer intellectual property or usage rights beyond access
• Are billed as subscription-based access services

These services do not constitute license fees or royalties. All service delivery is remote, and charges represent payment for hosted platform access only.

11. Changes to Terms

Washloop may revise these terms from time to time. Continued use of the platform after updates constitutes acceptance. Material changes will be notified via email or platform notice.

12. Contact

For legal, billing, or support questions, contact: